More than possible
Sales and service teams need to:
Care more than others think wise.
Risk more than others think safe.
Dream more than others think practical.
Expect more than others think possible.
The goal as a company is to have customer service that is not just the best but legendary.
Sam Walton
Who should attend?
Working professionals at:
Operative Level
Middle Level
Senior level
Contents
Organisations & people
Relationships
Need for co-operation
Teamwork
Customer orientation
Know your customers
Dealing with different customers/people
Converting problems to opportunities
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Understanding people
Understanding self
Critical elements in people dealing
3C principles
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
Communication
Co-operation
Collaboration
Interpersonal relationship
Art of building human relationships
The way you live is the way you lead
Learn continuously
Think differently
Success principals
Learning Objectives
Improve sales and service functionaries’ relationship & interaction with dealer principal, dealer staff & vehicle user
Evolve an understanding of the cross functional team working with a view to offer an enhanced experience to dealerships & vehicle user
Interaction Language
English
Hindi/ English
Methodology
Multimedia Presentation
Lecture
Facilitated Discussion
Group exercise
Individual exercise
Study material
Anecdotes
Role plays
Games
Q & A
What is the programme duration?
You may choose from the following durations.
1 day
2 days
3 days
3 1/2 days
What is the right duration for me?
Take Away
On attending the training workshop , the sales and service professionals will understand the importance of customer orientation & the need to build long term relationships with dealer teams to be able to effectively perform their role & meet organisation targets.